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Well, this is one of the core verticals of digital marketing - yet it always goes unnoticed. Being the most important one, you must know if your business is hurt with your current reputation.
Customers are the heart of every business - if you are not able to cater to the needs of the customers, you are missing out on an important aspect of every business.
After a bad customer service experience, 39% of customers will avoid a company for two years
So, it's very important for you to take utmost care of your reputation to build a positive impact for your brand image to sustain the competition. And that's possible by partnering with a good Online Reputation Management Agency who can better understand your business as well as your customers.
This is a million $ question for every business world-wide. It's important that a customer before making a purchase decision will hit the checkpoint of your business reputation on the digital space.
It doesn't matter whether you are the business owner of a small company or a Fortune 500 company. Rather, what matters is that you have a positive reputation online.
So, what's your online reputation like? Let us discuss
For any brand, the reputation is vital for business success. As we all know, people search for every minute thing on the Internet. What if you have poor reputation and reviews online? Of course, your potential customers will shift to your competitors, right?
Any brand that doesn't have a positive emotion on the internet will find it difficult to survive. Because a negative emotion of your brand would result in diminished trust and poor customer retention. It also affects your SEO rankings and it becomes yet challenging to drive profit for your business.
Today, it's easier to sell to existing clients than to sell to new customers. Hence one of the key challenges that companies face is to keep the customers happy for a long-term. Brand reputation management is the best suited for brand transparency and building trust with your clients.
SEO reputation management is a key to create awareness about your brand, amplify customer voices online and boost your search rankings.
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